An MSP (managed service provider) delivers IT services — endpoint management, helpdesk, patching, security, project work — to other businesses on a contracted, recurring basis. The model trades the unpredictability of break-fix for a predictable monthly fee, and the MSP carries the operational burden so the customer can focus on their core business.
IT Glossary
What is an MSP?
A managed service provider — a business that delivers IT operations and support to other businesses, typically on a recurring fee.
What the practice is actually for.
- Most small and medium businesses do not have the scale to justify a full internal IT team
- MSPs deliver enterprise-grade operations at SMB price points by spreading platform cost across many customers
- The MSP needs PSA, RMM, and billing in one stack — or its margin disappears into tool sprawl
The practical version.
Odin Help is built MSP-first: multi-tenant customer management, MSA + SOW templates with per-customer overrides, per-customer rate cards, Stripe-powered billing, and a white-label client portal. The PSA, RMM, and billing layers share one data model — no nightly sync, no copy-paste between systems.
Read next.
What is RMM?
Remote monitoring and management — the tooling that lets a small team operate a big endpoint fleet.
ReadWhat is PSA?
Professional services automation — the system that connects time, tickets, contracts, and billing into one customer view.
ReadWhat is helpdesk software?
The system that captures, routes, and resolves user requests — and proves to a manager that it happened.
ReadGet started
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