“Summarize this thread and draft a reply asking for an outage window.”
Odin reads the thread, drafts the reply, and queues a follow-up — all you do is approve.
Odin AI
AI inside the work, not bolted on top.
Lore sits in the ticket, the script editor, the wiki, and the sprint. Assistant handles common end-user requests without a ticket being filed at all. And AI intake answers the phone and the text line in English or Spanish before either of them has to.
Three principles.
AI inside the work, not bolted on
Summaries on the ticket, draft replies in the inbox, scripts in the editor. AI shows up where work happens — not in a sidebar nobody opens.
Governed by default
Role-based access, per-action approvals, full audit log. Your data is yours; no training on customer content; per-tenant isolation.
A path from assist to action
Today AI drafts and suggests. Tomorrow AI executes — under approval gates you control. Same platform, same audit trail.
Pick the one that fits the room.
For technicians
Lore by Odin
Drafts replies, generates scripts, summarizes alerts, and turns resolved tickets into knowledge-base articles. Inside the ticket, inside the script editor, inside the dashboard.
Explore Lore For end usersOdin Assistant
Handles common end-user requests — password resets, software requests, KB lookups — without filing a ticket. Hands off cleanly when a human is needed.
Explore Assistant For the phone lineOdin Intake
Answers the call or the text in English or Spanish, screens for emergencies deterministically before a model sees a word, runs the triage script you authored, and opens the ticket with the transcript attached.
Explore IntakeWhat Lore actually does on day one.
Ticket summary + sentiment
Threads compressed to bullets in seconds. Sentiment + intent surfaced so you triage right.
First-reply drafts in your voice
Reply suggestions tuned to your tone of voice. Review, edit, send.
Plain English → PowerShell / Bash
Describe the task; get a tested script. Edit before you run.
KB drafted from resolved tickets
Closed tickets become knowledge-base articles automatically — searchable, edit-able, version-controlled.
Wiki authoring assist
Draft a runbook, a procedure, or an onboarding doc from a prompt. It lands as a normal versioned page a human edits and owns.
Sprint replan + epic breakdown
Ask for a re-plan when a sprint slips, or an epic breakdown for new scope. Review the proposal before anything moves.
Bilingual voice + SMS triage
AI answers the inbound number in English or Spanish, runs your triage script, and opens the ticket — with a deterministic emergency screen that runs before the model.
Your provider, your key
Configure your own AI provider and API key per tenant. Odin does not mark up inference, and switching providers is a settings change.
Per-tenant data isolation
No customer data trains the model. No cross-tenant prompt leakage. Audit-logged.
Quotas + governance
Per-user, per-tier quotas. Per-action approval workflows for anything destructive.
Built right
On-ticket
Where AI lives
Per-tenant
Data isolation
Audited
Every assist, every action
Your voice
Reply drafting tuned
Responsible AI
Trust by design. Secure by default.
- Per-tenant data isolation. No cross-tenant prompt or context leakage.
- Your prompts and content are not used to train the model — yours or anyone else’s.
- Role-based access to AI features and per-action approval gates for anything destructive.
- Full audit log of every AI assist, every action taken, every approver.
- Clear boundaries: AI suggests; humans approve actions that touch a device or a customer.
- On the phone line, the model is an adapter, not the decider — triage graphs, outcomes, and safety scripts are configuration that deterministic code executes.
- Bring your own provider key. No markup on inference, and no lock-in to one model vendor.
See Odin AI live
Watch AI do real ticket work.
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