A real wiki, not a notes tab
Nested pages in spaces, reusable templates, per-page version history with diffs, inline comments, labels, and search across everything.
Documentation & Knowledge
Documentation nobody has to go looking for.
Spaces, templates, version history, comments, labels, and full-text search — inside the same platform as the ticket, the asset, and the customer the document is about. Publish the parts you want to the customer portal.
Three principles that make this work.
Written where the context already is
Documentation sits beside the customer record, the asset, and the ticket it describes — so the runbook a tech needs is one click from the alert that woke them.
AI drafts it; a human owns it
Turn a resolved ticket into a knowledge-base article, or draft a procedure from a prompt. Every AI draft lands as a normal versioned page a person edits and approves.
Limitless capabilities, one product.
Spaces & page trees
Organize by customer, team, or subject. Nested pages, a per-space home, and per-space permissions.
Templates
Reusable page templates so every runbook, onboarding doc, and post-incident review has the same shape.
Version history
Every save is a version. Compare, restore, and see who changed what and when.
Search & labels
Full-text search across spaces with label filtering, so the answer surfaces before someone files the ticket.
Comments & review
Inline discussion on the page itself, so corrections land on the document instead of in a chat thread.
Portal publishing
Expose selected spaces on the white-label customer portal as a self-serve knowledge base.
In numbers
Versioned
Every page, every save
Spaces
Per team, per customer
AI-assisted
Drafting + KB from tickets
Portal
Customer-facing KB
What pairs well.
Tickets, SLAs, and a portal your customers actually use.
Modern ticketing with custom workflows, saved views, and a white-label client portal.
See HelpdeskProject delivery that lives next to the ticket queue.
Epics, sprints, a Kanban board, a cross-project roadmap, and releases — wired to the same time, contracts, and billing.
See ProjectsYour brand in front. Many brands, if you need them.
Multi-tenant by design, with per-brand portals, senders, domains, and a per-tenant switch for every feature in the product.
See White LabelQuestions about Documentation.
Can end users search the documentation?
Yes. Publish selected spaces to the white-label portal and end users search them without a paid seat — deflecting tickets before they are filed.
Is there a scratchpad for quick notes?
Yes. Scratchpad handles quick markdown pastes and snippets that are not ready to be a wiki page, and it is shareable across the team.
Can I attach files?
Yes. The platform file store handles uploads and a browsable folder tree, and documents can link straight to them.
Ready to try Documentation?
See Documentation in your environment.
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