Privacy Policy

This Privacy Policy describes how Odin Service Desk LLC (“we”, “us”, “Odin”) collects, uses, and protects information you provide when you visit our website, sign up for an account, or use the Odin platform. We treat customer data as a custodian, not an owner.

We collect the following categories of data:

• Account data — name, work email, company name, role, and password hash supplied when you sign up.
• Operational data — tickets, scripts, RMM telemetry, contracts, time entries, and other content you create inside the platform. This data is yours; we are a custodian.
• Usage data — pages visited, features used, performance metrics. Used to operate and improve the product.
• Contact and SMS preference data — contact details you provide, mobile number, form content, opt-in or opt-out request, separate consent selections, disclosure version, submission source, and request date when you use our public forms.

We use the data above to:

• Operate the platform you have signed up for.
• Send transactional emails (receipts, security alerts, ticket replies).
• Provide customer support when you contact us.
• Process communication preferences and, with the required consent, send SMS notifications for alerts you choose to subscribe to within Odin.
• Improve product performance and reliability.
• Comply with legal and regulatory obligations.

We do not sell your data. We do not train AI models on your operational data. We do not share your data with third parties for advertising.

Odin’s AI features (Lore, Assistant, ticket summary, script generation) process your prompts and content to produce outputs back to you. We commit that:

• Your prompts and content are not used to train our models or any third party’s.
• Each tenant’s prompts and context are isolated; no cross-tenant data leakage.
• Every AI assist and AI-driven action is recorded in your audit log.

Data is stored on infrastructure managed by Amazon Web Services in the United States. We follow least-privilege IAM, encrypt data at rest and in transit, and apply per-tenant scoping on every read and write. SOC 2 Type II evidence is available to enterprise customers under NDA.

We use a small set of sub-processors to operate the service. Current list, available on request:

• Amazon Web Services — hosting and storage.
• Stripe — payment processing.
• Splashtop — optional remote access integration.
• Email delivery (transactional only).
• Form processing — storing and delivering public SMS preference requests to Odin support.
• SMS delivery providers and mobile carriers — message delivery and opt-out processing.

You have the right to:

• Access the data we hold about you.
• Correct inaccurate data.
• Delete your data (subject to legal retention requirements).
• Export your data in a portable format.
• Withdraw consent at any time.

To exercise any of these rights, email privacy@odinhelp.com. We will respond within 30 days.

We use a minimal set of first-party cookies — session cookies for authentication and a preference cookie for the marketing-site audience toggle. We do not use third-party advertising or cross-site-tracking cookies.

We will notify customers by email and update the “Last updated” date below before any material change to this policy. Continued use of the platform after notice constitutes acceptance of the revised policy.

We use mobile numbers and SMS preference information to deliver transactional notifications for the alerts you choose to subscribe to within Odin, administer the Odin Alerts program, respond to requests, record consent, and honor opt-outs. We also process the alert subscriptions and alert event details needed to deliver those notifications. Consent to the Terms of Service is separate from SMS consent, and SMS consent is separate from choosing alert subscriptions. Providing a number alone does not authorize texts.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.

We may share only the information needed with service providers acting on our behalf to process forms, host records, deliver texts, and maintain suppression records, or disclose information when legally required. These operational disclosures do not permit recipients to use SMS consent for their own purposes.

The SMS forms on www.odinhelp.com collect your mobile number and consent choices, record the request, and deliver it to Odin support for processing. We retain consent and withdrawal records as needed to administer your preferences, demonstrate compliance, resolve disputes, and satisfy legal obligations. Minimal suppression records may be retained after a deletion request to prevent unwanted re-enrollment.

Manage SMS opt-in or opt-out only on our SMS Terms & Preferences page, or withdraw consent by texting STOP to +18047813990. For help, reply HELP or email support@rosevinetech.com. Our SMS Terms explain message types, frequency, rates, and the separate opt-in and opt-out forms.

Questions or concerns? Reach us at privacy@odinhelp.com.