Odin answers your inbound numbers, screens for emergencies before a model ever sees the words, runs the triage script you authored, and opens the ticket — bilingual from the first call, with the full transcript on the record.
An Intake Program is configuration, not code: your intents, your triage steps, your safety scripts. Deterministic code advances the state machine and decides outcomes; the model only turns speech into structured fields. Safety lines are spoken verbatim, never paraphrased.
Known callers skip identity questions. Mobile callers who consent get deflected to SMS — cheaper, and it gets you photos, a literal transcript, and a tappable link. Live voice is spent only when live voice is actually required; after hours falls back to recorded capture and a text reply.
A deterministic keyword screen runs on every turn before the LLM sees it — bilingual, on by default. Gas, smoke, fire, sparks, active flooding, carbon monoxide, someone trapped. On a hit: the configured emergency script, a P1 ticket, on-call paged, and a transfer offered.
A full triage thread over text, with MMS photo capture at the step that needs it. Delivery receipts, literal transcript, and a link the requester can tap.
Real-time conversation over Twilio ConversationRelay with ElevenLabs voices. Natural interruption, no dead air, no audio pipeline to operate.
Automatic language detection and mid-sentence code-switching. Sticky language preference on the contact, DTMF fallback on recorded paths, and a dedicated Spanish line if you want one.
Bilingual keyword short-circuit that runs before every model call. Speaks your script, opens a P1, pages on-call, offers the transfer.
Author intents, triage graphs, capture fields, hours, persona, and ticket defaults in the dashboard. Versioned, simulator-testable, with starter templates for IT helpdesk, property maintenance, field service, and auto repair.
The dialed number is the routing key. Resolve per number, then brand, then tenant — so a white-labelled caller hears the right persona and is never transferred to your on-call.
Modern ticketing with custom workflows, saved views, and a white-label client portal.
See HelpdeskSmart groups, scheduled jobs, event-triggered automations, and run-on-many script execution.
See AutomationTenant-branded outbound mail through one dispatcher, with a full audit row for every inbound and outbound message.
See Email & ComplianceYours. Odin does not resell telephony, provision subaccounts, register 10DLC on your behalf, or take a margin on minutes and messages — you pay Twilio directly at Twilio rates. Odin ships the onboarding instead: a connection test, number sync from your account, per-number webhook verification, and one-click webhook configuration.
No. The triage graph, the outcomes, and the safety scripts are configuration; deterministic code advances them. The model returns a structured object — intent, step outcome, captured fields, and a reply — and a post-generation check rejects any commitment about timing, cost, or liability.
A ticket with an English summary and the original-language transcript preserved verbatim, plus any photos, the resolved requester, the brand, and a cost-attributed interaction audit row. The record stays faithful even when the conversation was not in English.
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