No ETL, because there is nothing to extract
Every report reads the same records the work is done in. Numbers are current as of the last click, not the last nightly job.
Analytics & Reporting
Reporting that does not need a warehouse.
Because tickets, time, contracts, invoices, and endpoints share one data model, the reports are joins — not exports. Billed hours, AR aging, value delivered, technician utilization, and fleet health, live.
Three principles that make this work.
Money and machines in the same tool
Patch posture and fleet health sit next to AR aging and realized rate — because the conversation about renewing a contract needs both.
Exportable, on demand
Every report exports for the auditor, the board deck, or the quarterly business review — scoped per customer or per business unit.
Limitless capabilities, one product.
Billed hours
Hours captured, billed, and written off — by technician, customer, ticket type, and period.
AR aging
Open invoices bucketed by age with per-customer drill-down, feeding automated invoice reminder cadences.
Value log
A running record of value delivered per customer — the artifact that makes a renewal conversation short.
RMM fleet health
Agent check-in health, patch posture, disk and resource pressure, and CVE exposure across the fleet.
SLA & utilization
Time-to-first-reply, time-to-resolve, and technician utilization with per-customer and per-priority breakdowns.
Report export
Export any report for auditors and QBRs, gated by its own permission so exports stay accountable.
In numbers
Live
No nightly ETL
Per-customer
Profitability + value
Fleet-wide
Patch + CVE posture
Exportable
Auditor-ready
What pairs well.
Professional services automation, without the bloat.
Time tracking, project work, customer profitability, and reporting — wired to your tickets and billing.
See PSAMSA, SOW, rate cards, and Stripe — wired together.
Quote, sign, deliver, and invoice from one platform. Per-customer overrides on everything.
See Contracts & BillingEndpoint monitoring across every OS.
One Go-native agent for Windows, macOS, and Linux. Zero dependencies, signed, runs as SYSTEM.
See RMMQuestions about Analytics.
Can I build my own reports?
The built-in reports cover hours, AR, value, SLA, utilization, and fleet health with filtering and export. For bespoke analysis, the public API and personal access tokens let you pull the same records into your own tooling.
How current are the numbers?
Live. Reports read the operational records directly, so there is no sync lag to explain in a QBR.
Can I scope a report to one customer?
Yes — every report scopes per customer, per brand, and per period, which is how QBR packets get assembled without spreadsheet stitching.
Ready to try Analytics?
See Analytics in your environment.
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