Remote Monitoring & Management
Full endpoint visibility across Windows, macOS, and Linux from one dependency-free Go agent. Real-time health, alerts, and remote actions.
Learn moreBuilt for the modern MSP
Wisdom at every endpoint.
Run your whole MSP from one AI-native stack.
RMM, helpdesk, bilingual voice and SMS intake, PSA, projects, contracts, billing, payroll, and AI in one multi-tenant platform — on web and native mobile. Onboard customers in minutes and make every technician more profitable.
30-minute walkthrough. No sales pressure.
Trusted by MSPs and IT teams running every endpoint, every customer
XpertsRosevine Technology ServicesRosevine ManagementEllis Ventures
One stack to run every endpoint, every ticket, and every invoice.
Endpoints, service delivery, the business behind it, and the platform underneath — eighteen capability areas built together from day one, sharing one data model, on web and native mobile.
Helpdesk & Ticketing
SLAs, custom workflows, saved views, canned replies, requester identity verification, and a white-label portal for your end users.
Learn moreVoice & SMS Intake
AI answers the call or the text, screens for emergencies deterministically, runs your triage script in English or Spanish, and opens the ticket.
Learn moreAI on every workflow
Summarize tickets, draft replies, generate scripts, author documentation, replan a sprint. AI sits inside the work — not bolted on top.
Learn moreAutomation & Scripts
Run scripts on one device or 10,000. Smart groups, run books, policies, scheduling, and event triggers turn repeat work into one click.
Learn morePatch Management
MSI-first software delivery with a Chocolatey bootstrap that survives SYSTEM. Approve, schedule, and report on every patch cycle.
Learn moreRemote Access
Splashtop Streamer auto-deployed per tenant including the macOS PPPC profile, plus a live terminal on any agent. One click from any ticket.
Learn moreNetwork Discovery
Find every device on every customer network. SNMP, port discovery, CVE matching, and topology in one continuous scan.
Learn moreSecurity & Risk
Scheduled internal and external vulnerability scanning, per-agent CVE findings, and a risk register that ends in a ticket, not a PDF.
Learn moreAssets & Inventory
Agent facts, discovery results, and custom asset types for the gear no agent will ever reach — one record, one service history.
Learn moreProjects & Agile Delivery
Backlog, board, sprints, epics, releases, and a cross-project roadmap — sharing one data model with tickets, time, and SOWs.
Learn moreDocumentation & Wiki
Spaces, templates, versions, comments, and search — plus AI authoring and a customer-facing knowledge base on the portal.
Learn moreContracts & Billing
MSAs, SOWs, service agreements, per-customer rate cards, products, price schedules, and Stripe-powered invoicing with AR chasing.
Learn moreTime & Payroll
Shift clocking, ticket timers, group work sessions, pay rates, effort reconciliation, and payroll runs — one ledger, both directions.
Learn moreAnalytics & Reporting
Billed hours, AR aging, value delivered, technician utilization, SLA performance, and fleet health — live, with no nightly ETL.
Learn moreEmail & Compliance
One dispatcher for all outbound mail, tenant-branded sending, and a full audit row for every inbound and outbound message.
Learn moreMulti-tenancy & White Label
Per-brand portals, domains, and senders, plus a per-tenant switch for every feature in the product — enforced server-side.
Learn moreNative Mobile App
iOS and Android, held at enforced parity with the dashboard. Punch in, run lock-screen timers, sign agreements, ack alerts.
Learn moreIntegrations & API
Stripe, Twilio, Splashtop, HostedScan, Asset Panda, Calendly, Microsoft 365, GitHub, Square Payroll, plus a REST API and webhooks.
Learn moreSecurity & Governance
Granular RBAC, teams, Microsoft Entra SSO, MFA, per-tenant isolation, and an immutable audit log of who did what, when.
Learn moreBuilt for the work you actually do.
Four things you will not find this tightly integrated anywhere else — because they were built together rather than acquired separately.
Your technicians, with superpowers.
Drafts replies, generates scripts, summarizes alerts, authors documentation, and turns plain English into PowerShell or Bash.
The phone answers itself.
Bilingual AI intake screens for emergencies before a model ever sees the words, runs your triage script, and opens the ticket with the transcript attached.
One ledger, end to end.
The hour a tech logs prices against the customer rate card, lands on the Stripe invoice, and settles through a payroll run. No re-entry anywhere.
Parity you can hold us to.
Every capability is tracked on both clients and a merge check flags dashboard work that ships without its mobile counterpart. The app never quietly falls behind.
Built for scale
18
Capability areas, one product
3 OSes
One agent, one console
Web + native
Enforced client parity
One
Tool to replace your stack
AI inside the work, not bolted on top.
Odin AI lives where the work happens — on the ticket, at the device, in the script editor, on the wiki page, in the sprint, and on the phone line.
Lore for technicians
Cut every ticket in half.
Odin AI summarizes the ticket, suggests the next action, drafts the reply, and generates the script. Your techs review and approve — they do not start from a blank cursor.
- Ticket summarization with sentiment + intent
- First-reply drafting in your tone of voice
- Plain English → PowerShell / Bash / Python
- KB articles auto-drafted from resolved tickets
- Wiki pages and runbooks authored from a prompt
- Sprint replanning and epic breakdown suggestions
- Bilingual voice and SMS triage on every inbound number
- Smart escalation with on-call routing
“Draft a reply explaining the patch window and ask for an outage time.”
Odin reads the ticket history, drafts the reply, and queues a follow-up — all you do is approve.
Teams shipping more, with less.
“We swapped three tools for Odin and our techs got their afternoons back. The AI ticket summaries alone earn the seat cost.”
Service Desk LeadRegional MSP, 38 technicians
−42%
First-reply time
3 → 1
Tools consolidated
“Run-on-many across 4,000 endpoints used to be a project plan. Now it is one click and a smart group.”
IT Operations ManagerNational retail chain
4,000+
Endpoints managed
99.4%
Patch compliance
“Splashtop, contracts, billing, and patching all in one console. We bill for the work the day we deliver it.”
Owner / Lead EngineerBoutique MSP
<1 hr
Customer onboarding
+18%
Tech utilization
User recommended. Engineer approved.
The reviews, the standards, and the certifications that matter to a buyer.
G2 High Performer
Capterra Shortlist
SOC 2 Type II in progress
Built for MSPs
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