IT terms, explained without the consultant-speak.
Plain-English definitions of the IT-operations vocabulary — what each term means, why it matters, and how it plays out in real work.
Start with the basics.
What is RMM?
Remote monitoring and management — the tooling that lets a small team operate a big endpoint fleet.
ReadWhat is an MSP?
A managed service provider — a business that delivers IT operations and support to other businesses, typically on a recurring fee.
ReadWhat is PSA?
Professional services automation — the system that connects time, tickets, contracts, and billing into one customer view.
ReadWhat is helpdesk software?
The system that captures, routes, and resolves user requests — and proves to a manager that it happened.
ReadWhat is ITSM?
IT service management — the disciplined practice of delivering IT as a service to a business.
ReadWhat is network discovery?
The continuous practice of finding every device on a network — including the ones nobody told you about.
ReadWhat is IT asset management?
The practice of tracking every IT asset across its lifecycle — purchase to disposal.
ReadWhat is SNMP?
Simple Network Management Protocol — the long-standing protocol for monitoring network gear.
ReadWhat is remote access software?
The software that lets a technician connect to an endpoint without physically touching it.
ReadWhat is IT management?
The catch-all term for running IT as a function — strategy, operations, support, and security.
ReadReady to run IT on Odin?
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