Remote access software lets a technician see and control an endpoint over the network. It comes in two flavors: attended (the end user authorizes the session) and unattended (the technician connects without per-session approval). Splashtop, AnyDesk, ScreenConnect, and TeamViewer are the well-known names; the operator side of "how do I deploy it across 4,000 endpoints" is where most teams suffer.
IT Glossary
What is remote access software?
The software that lets a technician connect to an endpoint without physically touching it.
What the practice is actually for.
- On-site visits are the most expensive way to resolve a ticket — remote access avoids most of them
- Unattended access is what makes overnight patching and weekend maintenance possible
- macOS requires PPPC profile and TCC handling that most RMMs do not automate well
The practical version.
Splashtop Streamer auto-deployed per tenant — including the macOS PPPC profile for unattended TCC. Launch a session from a ticket, an alert, or the device list in one click. Session logs captured back on the ticket automatically.
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