RMM (remote monitoring and management) is the software category that gives IT teams real-time visibility into endpoints — and the ability to act on them — without physically touching the device. A modern RMM agent runs on every supported OS, streams health data, accepts remote commands, and forms the foundation for everything else (patching, scripting, monitoring, alerting).
IT Glossary
What is RMM?
Remote monitoring and management — the tooling that lets a small team operate a big endpoint fleet.
What the practice is actually for.
- Endpoint sprawl makes manual operations impossible — RMM is how a small team scales
- Without real-time visibility, you find out a server is down when a user calls
- Patch posture, software inventory, and compliance reporting all start from the agent telemetry
The practical version.
A single Go-native agent for Windows, macOS, and Linux — built from the standard library with zero external runtime. The agent runs as SYSTEM, streams telemetry in real time, and accepts script and policy commands from the dashboard. Smart groups, run-on-many, patch, and remote access all build on it.
Read next.
What is an MSP?
A managed service provider — a business that delivers IT operations and support to other businesses, typically on a recurring fee.
ReadWhat is IT asset management?
The practice of tracking every IT asset across its lifecycle — purchase to disposal.
ReadWhat is IT management?
The catch-all term for running IT as a function — strategy, operations, support, and security.
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